Shipping Policy

Where we ship

We ship across India to serviceable PIN codes. Checkout asks for a 6-digit PIN so we can check serviceability before you pay or place a cash-on-delivery order.

Logistics partners

Orders are fulfilled using Shiprocket and third-party courier partners selected for the lane. We do not guarantee one named courier for every order.

Charges

Jewellery prices include GST where GST applies under our tax settings. Shipping fees also include GST. Shipping is ₹59 when the jewellery total, after any offer, is under ₹1,499, and free from ₹1,499.

The total at checkout is the amount you pay. We do not add a surprise shipping charge after the order is placed.

Dispatch, estimates and tracking

We aim to hand confirmed orders to the courier within about 1–2 business days (Monday to Saturday, excluding public holidays), subject to stock, payment verification and address confirmation.

Delivery dates shown on the website, checkout or confirmation page are estimates only. Actual delivery may vary with destination, courier availability, weather, holidays, operational disruption and address issues outside our reasonable control.

A tracking number or link is shared by SMS, WhatsApp and/or email after the shipment is processed and an AWB is assigned. Tracking is not available until then.

Address changes

Address changes may be possible only before dispatch. After the parcel is with the courier, changes depend on the courier and are not guaranteed.

Failed delivery and return to origin

If you are unavailable, the address is incomplete or incorrect, or the parcel is refused, the courier may attempt redelivery and may return the parcel to origin (RTO). Write to us with the order number if you need help. We do not invent extra RTO fees beyond what is already shown for your order.

Cash on delivery

Cash on delivery starts at ₹699 of jewellery, after any offer. You pay the checkout total by cash or UPI when the parcel arrives. There is no separate cash-on-delivery fee.

Before a cash-on-delivery order is dispatched, we confirm the address, the piece and the amount.

Damaged packing on delivery

If the outer packing is torn, wet or clearly damaged, refuse delivery where possible, or note the issue with the courier. Write to care@roopvedika.com with the order number and photographs. An unboxing video is helpful for verifying transit damage or missing items more quickly, but it is not an absolute requirement for every legitimate claim.