Return and Exchange Policy

Window

A delivered order can be requested for return within 7 days of the delivery date on the order.

Condition

A change-of-mind return needs the piece unworn, with the pouch, and free of perfume, lotion or damage. Earrings that have been worn cannot be returned for a change of mind. A defective piece, a wrong piece, or a piece damaged in transit can be returned even if it has been worn or tried on.

Refunds

Write from the order page or the contact form within 7 days of delivery. Include the order number. For a defective, wrong, or transit-damaged piece, include photographs. We arrange pickup and we pay that pickup. For a change of mind, we arrange pickup and the pickup cost is deducted from the refund.

If a return takes the jewellery you keep below ₹1,499, the ₹59 shipping fee for what remains is deducted from the refund.

An exchange uses the same 7-day window. A change-of-mind exchange needs the piece unworn and in its pouch. A defective, wrong, or damaged piece can be exchanged even if worn. If the replacement costs more, you pay the difference. If it costs less, the difference is refunded the same way as a return. The replacement has to be in stock.

After the piece reaches us, the refund is sent within 7 days. Cash-on-delivery refunds go by UPI or bank transfer to the details you send with the request. A card or UPI payment is refunded to that same method once the payment was collected.