Returns & Refunds

3-Day Return Policy

At RoopVedika Jewels, we carefully inspect and package every piece of jewellery before dispatch.

Returns may be requested within 3 days of delivery if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

We do not accept returns for change of mind, personal preferences, or simply no longer wanting the product.

Eligible returns are subject to verification. This policy does not limit applicable consumer rights.

How to raise a request

Start a return from Returns in your account, or write to care@roopvedika.com, within 3 calendar days of delivery. Include the order number, the reason, and clear photographs of the problem. We may ask for more detail while we verify the claim.

We recommend recording an unboxing video when you open the parcel — it can help us verify transit damage, missing items or incorrect products more quickly. It is not a mandatory condition that voids every legitimate claim.

Pickup and shipping for returns

For an approved return, we arrange the return pickup and pay for it.

Refunds

After the returned piece reaches us and is inspected, we initiate an approved refund.

Prepaid (Razorpay) refunds go to the original payment method through the payment provider. Bank, card or UPI credit timing varies and is outside our direct control once we have initiated the refund.

Cash-on-delivery refunds are sent by UPI or bank transfer — share those details with accounts@roopvedika.com when asked.

We aim to initiate refunds within about 7 business days after a returned piece is accepted. We do not guarantee same-day bank credit.

Exchanges

For an approved return, we can send a replacement of the same piece instead of a refund when it is in stock. Exchanges for a different piece or for change of mind are not offered.