Cancellation Policy

Before dispatch

You may cancel an order before shipment/dispatch from the order page or by writing to care with the order number. Stock is released when cancellation is confirmed before dispatch.

Cash-on-delivery orders cancelled before dispatch are closed at no charge.

Prepaid orders cancelled before dispatch are refunded to the original payment method after we confirm cancellation. Provider/bank credit timing may vary.

After dispatch

Once the parcel is with the courier, cancellation may not be possible. Use the Returns & Refunds process after delivery if the piece is eligible.

When RoopVedika may cancel

We may cancel for stock discrepancy, pricing or technical error, suspected fraud, invalid or incomplete customer information, PIN serviceability problems, payment reconciliation issues, or operational impossibility.

If we cancel a prepaid order, we initiate a refund to the original payment method.