Help
FAQ
Is this fine gold jewellery?
No. RoopVedika sells artificial (fashion) jewellery made in brass or alloy, with gold-tone, antique gold-tone, rhodium-tone or silver-tone finishes. Stones are glass or crystal, and pearls are imitation pearls. Each product page lists its material, finish and stones.
Will the jewellery tarnish?
Fashion jewellery can dull over time, faster with water, perfume and sweat. Put it on after perfume and lotion, take it off before washing or exercise, and store it dry in its pouch. The shop does not currently sell an anti-tarnish range. If a piece ever says it has a protective coat, that coat slows tarnish but is not waterproof. See Jewellery care for more.
How much is shipping?
Shipping is ₹59 when the jewellery total, after any offer, is under ₹1,499, and free from ₹1,499. Shipping fees include GST. Cash on delivery is available from ₹699 of jewellery, after any offer, with no extra fee. We confirm the address and the piece before a cash-on-delivery order is dispatched.
When will my order arrive?
We aim to hand orders to the courier within about 1–2 business days (Monday to Saturday). Delivery is usually 5–7 days after dispatch; some PIN codes take longer. Your order page shows an expected delivery date, and it updates once the courier has the parcel.
How do I track my order?
Use Track an order with your order number and the mobile or email you used at checkout. You do not need an account. If you are signed in, My orders shows every order, its progress and live courier updates.
How can I pay?
Pay online with UPI, debit or credit cards (Visa, Mastercard, RuPay) or net banking. Online payments are processed securely by Razorpay; we never see or store your card details. Or choose cash on delivery on orders from ₹699.
How do returns work?
Returns may be requested within 3 days of delivery if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description. We do not accept returns for change of mind, personal preferences, or simply no longer wanting the product. Start a return from Returns in your account once the order shows Delivered, with photos of the problem. Approved refunds are made within about 7 business days of the returned piece being accepted. See Returns & Refunds for details.
Which size should I choose?
Rings are adjustable. Closed and hinged bangles come in Indian sizes 2.4, 2.6, 2.8 and 2.10; measure across the knuckles, not the wrist, and see the bangle size chart on the product page or in the Size Guide. Cuffs and bracelets are open or adjustable.
Can I send an order as a gift?
Yes. Mark the bag as a gift at checkout to add a message (up to 250 characters) and the receiver's name and mobile, so the courier can reach them. Ship it to the receiver's address.
Do you sell gift cards?
Yes, once your first order has been delivered. Choose ₹500, ₹1,000 or ₹2,000 and we add 10% on top (up to ₹200). Cards are paid online, can be used on one order paid online within a year, and any value left after that order lapses. You can buy up to 3 in any 30 days, for anyone except yourself.
What is the RoopVedika Circle?
Our email list. Join from the footer for ₹100 off your first order of ₹999 or more, plus first news of new collections and members-only offers. Unsubscribe anytime.
Will I get a GST invoice?
Yes. A GST invoice comes in the parcel, under GSTIN 09ADKPW2959B1Z5. Prices on the site already include GST.
Are the photographs the exact products?
A product page uses that product's own photographs. When a photo shows more than one piece, the description says which one the listing is for. Colour can still look slightly different on a screen than in daylight.
How do I reach you?
Write to care@roopvedika.com, call +91 99447 81733 or message us on WhatsApp. Hours: Monday to Saturday, 10:00 to 18:30 IST.